Advanced uccx scripting training accxsl sunset learning. Cisco networking allinone for dummies cheat sheet dummies. Cisco unified contact center express documentation guide. Advanced contact center express scripting labs accxsl is a 5day instructorled, labintensive course intended for experienced unified contact center express ccx administrators who need indepth knowledge advanced scripting techniques using complex script steps to resolve sophisticated contact center requirements. Using the unified contact center express uccx editor to save as a script to the script repository fails with the error. Nonetheless im buoyed by your response given that you clearly have a deeper knowledge of this than i do. Uccx9 sending email script after the integration of between uccx9 and exchange. This process is pretty straight forward, but there are a few steps involved. In this video, sunset learning institute instructor marty griffin introduces an easytouse recording tool for cisco unified contact center express applications. I liked the free of charge wallboard, but it was broken for uccx 8, and had a pretty dated look, so i decided to update this wallboard, making it compatible with uccx 8 and up, as well as giving it a significant facelift. What is the steps list that i have to insert in the. Chapter 15 defining cisco unified ccx acd component.
Script b reads the string of digits get digit string and uses it to retrieve a session variable. Routing script execution and selection before the icmucce software execute a routing script it classifies each call into call type that you have defined. Enroll now at global knowledge to master all the essential cisco uccx skills from capacity planning to. Cisco uccx software and database components duration. Send connectors is to allow uccx sending email out via exchange. Cisco unified contact center express editor step reference.
How to preserve information in sessions for reuse with future calls. Display name is what is displayed on the cad desktop. Advanced contact center express scripting labs, v9. In the script editor, there is a panel made specifically for variablesit is called the variable pane. Scripting a contact center using the cisco uccx editor and related tools is an area of specialization. I thought id luck out and be able to nix it up, but nope. To create and configure a cisco network, you need to know about routers and switches to develop and manage secure cisco systems. The premise of the script that ill be writing about today revolves around a list of numbers to be dial from a text file and 2 xml documents my approach is half and half.
Start a free 10day trial your team wont just close the skills. You could also use a database to store and retrieve information, thats overkill and wont work unless you have uccx premium seats. Learn about the cisco unified contact center express unified ccx product and all of its associated client applications and scripting tools. On to the good stuff, a description of this free to use cisco call center wallboard. Explore advanced techniques in scripting and overall cisco unified ccx functionality. Uccx scripting cisco uc cisco uc collaborate anywhere.
Most engineers carry around a basic set of start up scripts to get a new uccx off the ground, but most clients have contact center requirements that require crm, website and advance database integration that requires some additional. Uccx scripts i had opportunity to participate in a uccx version 7. We will utilize a learn by doing approach and create handson code that the student can reuse in their own environments. A call is transferred to an agent, but the agent does not answer the call so a ringnoanswer condition occurs which sends the call back into the ccx script for processing. But once you look at the recorded prompt, it shows up as being 0. Secondly will, personally speaking based on my experience when someone asks for best practices when it comes to uccx scripting somewhere it always let me feel that there is something wrong happening in the reports which the end customer is not happy with and feels it is something to do how you are using a particular step in the script. The student will learn how to build scripts from ground zero to a fully deployed realworld ucce scripts. Navigate to the fields menu under services configuration enterprise data and click add new. Practical cisco uccx scripting techniques pluralsight. I had to refresh my memory on how i did this previouslyand for some reason, i thought the contact info attributes were persistent in themselves. Chapter 12 creating basic uccx script prompting and collecting chapter configuring uccx for external databases chapter 14 making decisions and loop and counter in uccx scripting. Now jump across to the uccx server and log onto the desktop administrator web interface. Cisco unified contact center express scripting stuff. In a script, were trying to use the recording step to record a prompt.
So lets start with a new script, and drag in the recording step. Persistent language between uccx scripts okay, i took some time to run these scripts and came to the realization, that yupyou are going to need to use session setget steps to make this work. Contents iv cisco unified contact center express edit or step reference guide, release 8. The general link for all supported version is to here. Uccxd deploying cisco unified contact center express v6. Uccx scripting question i havent had the chance to test it yet, i need to add all the trimmings such as prompts and timers etc, and ill add it to the live system early next week.
As a part of the tutorial, marty griffin included the record prompts used in his video for you to try. Cisco unified contact center express and cisco unified ip ivr best practices cisco unified contact center express product is a fairly open product which is programmed by the customer or partner to run various types of scripts and upload documents, prompts and grammars, and even deploy their own custom code. How to take advantage of the default session associated with a call. Can you specify an xpath expression that you assemble on the fly using a variable to find the record you need inside an xml document. This occurs when the editor user logs in with a username of a different case than what is stored within uccx and cucm. We have also included a copy of his powerpoint presentation for reference. Advanced scripting with sessions this article aims to let you know by using a demo. Cisco unified contact center express getting started with scripts this document is volume 1 of the scripting and development series, which contains three volumes, and describes how to use the unified ccx editor to develop interactive scripts. The field name must match the expanded variable name created in the uccx script application. The best cisco uccx wallboard is about to get even better unifiedfx, the leader in cisco voip end point and uccx agent management will shortly be announcing wallboardfx 4. The importance, types, benefits of the script writing templatein any movies or plays where there will be script or sequences of events that must be followed by the actors and actresses to fully express the essence of their play, for the script writers they can have assistance using the book writing template offered in microsoft word, excel or pdf file where there will be faster and. Some of the examples of what configurationadministration apis can. Site doesnt work in any modern browser except firefox.
Become acquainted with cisco network devices and code listings. Cisco ucce advanced scripting course is designed to help you learn how to build intermediate to advanced scripts in cisco ucce. Complimentary free download drvoip voip network readiness. Sunset learning has deployed unified ccx labs on the latest ucs platforms using vmware esxi and vsphere technology. Recently i fielded a question on managing prompts in ciscos unified contact center express uccx using crs scripts. Scripting a contact center using the cisco uccx editor and related tools is an. Asccx advanced scripting for cisco unified contact. Scripting engineers tend to have backgrounds in software development. Wallboardfx is a certified cisco compatible product that has completed full interoperability verification testing ivt. Cisco unified contact center express editor step reference guide, release 10. Use the end step at the end of a script to complete processing and free all allocated resources. The scripting documentation for uccx is organized into 3 separate documents. Cisco contact center express, a prompt recording script.
When you call in and run the script, it all appears to work. The cisco uccx script editor has an amazing library of java beans that can be used to find out not only if an agent is logged in, but how many are logged in. The resulting document will reference dgreeting and the prompt name will reference precordprompt. Scripting ciscos uccx to get the callers name information to be used in various scenarios such as screen pops to agents, prepopulating form data and more. The getting started guide intro to the script editor application and basics of uccx programming.
Compare this to uccx where a trigger is defined, based on its cti rp, which has a script statically assigned to it. All of the devices used in this document started with a cleared default configuration. If free course is offered, it is only delivered on confirmed scheduled or online. In scripting app development you are going to be working with a programming language, and most of the time, the first item you will encounter when working with a language are the variables or sometimes referred to as data types. Cisco unified contact center express editor step reference guide. Contact center express ccx authenticate users with crs. Cisco jtapi allows custom applications to monitor and interact with the cucm and cisco ip phones. Question 45 which facility is provided to debug a cisco unified ccx script live with a real. Please check the logs for further details conditions. I will be creating variables called patient name, patient number and new patient. Hi, i have to write the caller number get call contact info in a file and then read this file from external application with a scheduled activity. Now that is a level of flexibility that can make your call flow really intelligent.
Create the perfect wet signature stamp from a photo or scan of your written signature. The person posing the question knew that they needed to use the upload prompt script step but wasnt sure how to authenticate a user to the system. Asccx advanced scripting for cisco unified contact center express v8. How to create and customize a cisco unified ccx editor script 225. Based on that and some of the changes cisco has made, i think is critically important that scripts make use of exception statements. Script a calls script b with call consult transfer and sends a string of digits the session id. The call center supervisor wants all conditions that match this scenario to transfer the calls to a. Housley communications presents peter gale, speaking on ciscos uccx and scripting fundamentals. Icm then determines which script to execute, based on the call type schedule. I cant believe this is happening in 2017, but this uccx administration suite is garbage. In less than 15 lines of code, it requires you to become familiar with data types, date constructors, string manipulation, xml.
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